Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS (FAQs) – Academy Pet Hospital in Fayetteville, NC

Academy Pet Hospital is a full-service veterinary clinic in Fayetteville, NC. We care for dogs, cats, pocket pets, and birds while serving families in Hope Mills, Raeford, Fort Liberty, and surrounding communities. Our FAQ answers common questions about veterinary services, preventative care, urgent care, boarding, grooming, alternative medicine, and what to expect when visiting our veterinary clinic.

New Clients and General Care

Where is Academy Pet Hospital located?

Academy Pet Hospital is located at 200 Owen Drive, Fayetteville, NC 28304. We care for pets throughout Fayetteville, Hope Mills, Raeford, Fort Liberty, Cumberland County, and surrounding communities.

What are Academy Pet Hospital’s hours?

Our regular hours are Monday through Friday, 7:30 a.m. to 6 p.m., and Saturday, 9 a.m. to noon. We are closed on Sundays.

How do I become a client?

You can call or text us at 910-484-7153, or submit an online appointment request to get started.
Our website provides resources to help you prepare, including what to expect from your visit, new-client information, forms, and pet-care videos. We also recommend stopping by our new client information page, where you will find helpful information and insight on what to expect and how to prepare. Our new client forms also help you complete the necessary information in advance.

What pets do you treat?

We provide veterinary care for dogs, cats, pocket pets, and birds. Smaller companion animals and birds have different medical and nutritional needs than dogs and cats, so we tailor care to each individual’s species and needs.

How does Academy Pet Hospital make veterinary visits less stressful?

We use fear-free techniques and low-stress handling to reduce fear, anxiety, and stress during veterinary visits. Academy Pet Hospital is a Certified Calm Clinic. Our veterinary team adjusts handling to each pet’s body language, personality, and comfort level, making examinations safer and more comfortable for pets and their families.

What payment options are available for veterinary care?

We accept cash and debit cards without a processing fee, while a 3% processing fee applies to credit card transactions. We also offer payment-plan options through Cherry, CareCredit, and Scratchpay, and our payment options page provides current information about available choices.

Emergency and Urgent Care

What signs mean my pet needs immediate veterinary care?

Pets showing signs of a serious or rapidly worsening problem need prompt veterinary evaluation. Concerning signs can include:

• Difficulty breathing or choking
• Collapse or loss of consciousness
• Unresponsiveness or extreme weakness
• Seizures or sudden neurological changes
• Severe or uncontrolled bleeding
• Major trauma or serious injury
• Known or suspected toxic ingestion
• Sudden inability to stand or walk
• Sudden paralysis or limb weakness
• Severe or persistent pain
• Repeated vomiting or diarrhea
• Blood in vomit or stool
• Severe abdominal swelling or pain
• Straining or inability to urinate
• Sudden vision loss or eye injury
• Heatstroke or severe overheating
• Difficulty giving birth
• Sudden, significant behavior changes
• Rapidly worsening illness
• Any sudden or potentially life-threatening condition

If you are unsure whether your pet’s condition is urgent, contact our veterinary team at 910-484-7153. Once we have some basic information, we can help you determine the best next step. If an emergency occurs after our regular hours, seek care from a local 24/7 emergency veterinary hospital.

Services and Medical Care

What veterinary services does Academy Pet Hospital offer?

We provide comprehensive veterinary services, including wellness care, wellness plans, pet vaccinations, dental care, diagnostics, surgery, laser therapy, boarding, grooming, health certificates, and fear-free, low-stress handling.

Do pets need professional veterinary dental care?

Yes. Professional veterinary dentistry helps protect your pet’s teeth and gums from infection and disease. It can also help identify oral health problems that are difficult to detect at home. When cleanings are needed, we use ultrasonic technology to clean above and below the gum line, polish the teeth, and provide fluoride treatments. We are also happy to teach pet owners practical home dental-care techniques.

What veterinary diagnostics are available at Academy Pet Hospital?

Our veterinary diagnostics include in-house bloodwork, urinalysis, fecal testing, diagnostic cytology, digital radiography, and ultrasound. Our veterinary diagnostics help our veterinarians investigate illness or injury and monitor your pet’s health, with ultrasound available to examine structures such as the heart and abdominal organs, as well as for pregnancy examinations.

What does surgery at Academy Pet Hospital include?

Our veterinary surgery services include routine procedures, such as spay and neuter surgery, as well as more complex orthopedic procedures. Surgical patients receive pre-operative evaluation and are carefully monitored with special equipment, such as ECG and oxygen saturation monitors. When it’s time to bring your pet home, we will provide individualized post-operative pain-management instructions.

Does Academy Pet Hospital offer boarding and grooming?

Yes, we offer full-service boarding and professional grooming, giving pet owners access to veterinary and everyday pet care in one location. Our pet boarding services keep pets comfortable while their families are away. Grooming services are also available.

Preventative Care and Ongoing Support

What vaccinations and preventative care does my puppy or kitten need?

Puppies and kittens need a series of wellness examinations, age-appropriate vaccinations, parasite screening, and deworming during their first months of life. Our puppy and kitten care recommendations outline staged visits starting in early puppyhood and kittenhood, followed by ongoing preventive care as your pet matures.

What does ongoing veterinary wellness care include?

Veterinary wellness care includes regular examinations, preventative health screening, vaccinations, parasite prevention, nutrition guidance, and monitoring for changes over time. Our wellness care program allows our veterinarians to establish a baseline for your pet’s health and identify potential concerns before they become more serious.

Does Academy Pet Hospital offer wellness plans?

Yes, we offer wellness plans for puppies, kittens, adult dogs, and adult cats. These include core preventative care, such as annual examinations, vaccinations, and health screenings, along with additional benefits and discounts. Our wellness plans are designed for preventative care and are not the same as pet insurance or coverage for unexpected illness and injury.

Can I request my pet’s medication online?

Yes, established clients can use our secure online medication request to submit information about the medication or product requested, including dosage, strength, and quantity. Our veterinarians review and approve all requests before authorizing or dispensing medication.

Does Academy Pet Hospital provide health certificates for pet travel?

Yes, our veterinarians are USDA-accredited and can provide domestic and international health certificates for eligible pets. If you are moving or traveling with your pet, check the requirements at your destination. Travel requirements vary by destination, so we recommend starting early and reviewing the applicable requirements before scheduling the certificate appointment.

Academy Pet Hospital is a Fayetteville, NC, veterinary clinic serving families in Fayetteville, Hope Mills, Raeford, Fort Liberty, and surrounding communities. We provide veterinary wellness, pet vaccinations, diagnostics, veterinary dentistry, surgery, laser therapy, alternative medicine, boarding, and grooming, and you can reach our team at 910-484-7153 by phone or text. If you are looking for a veterinarian in Fayetteville or an animal hospital near you, we are here to help with your pet’s preventive and medical care; please use our contact information to get in touch.